![]() I suggest getting in touch with our QuickBooks Desktop Customer Care to have this investigated. I don't want your account information displayed here for security reasons since Community platform is a public forum. However, I won't be able to check your account without asking for sensitive information. I appreciate your efforts in trying out some troubleshooting steps to resolve the issue. I'd like to check this for you and get it taken care of myself. I want to make sure you'll be able to download your bank transactions, so let me route you in the right direction. Leave a reply below if you need anything else, I’ll be here to help. They can pull up your account in a secure environment, which we are unable to do in this public forum and take a better look at this issue.Īlso, they have the tools to create a ticket in case they need to conduct a further investigation about the problem. ![]() Since you’ve already tried downloading and importing transactions, I recommend giving our Customer Care Team a call for further assistance. There is currently no reported issue from other users like you about FirstBank not downloading transactions. QuickBooks is mainly dependent on what the bank provides, please check with your financial institution to verify if they’re experiencing technical difficulties. I want to make sure you get the most updated transactions in QuickBooks Desktop. Hello, for bringing this matter to our attention. If you need anything else, leave a reply below. ![]() Please let us know how it goes after contacting phone support. Click on the Get Phone Number button to get the contact information. This way, we’ll be able to notify you through email of any updates.Ĥ. I’d also suggest getting in touch with our Customer Care Team to have your account added to the list of affected users. ![]() You might want to check with Chase to verify. ![]() It’s also possible that this error has something to do with how the transactions are imported from the bank since the information we receive comes from them. We have an ongoing investigation about it and our banking team is working to get a permanent fix for this unexpected behavior. There are a couple of errors you might encounter when using WebConnect. I can share some information about this issue. I know how important it is for you to get your bank transactions downloaded in QuickBooks. ![]()
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